hydrosense® Ltd is a leading supplier of high quality bacterial identification solutions to the industrial and environmental hygiene markets. The company was founded by Dr Neil Polwart to exploit technology for the rapid detection of bacteria in water. The company was incorporated in 2002 and has won many awards for its innovative technology. The introduction of their product field test kit has established hydrosense as a leader in bacterial detection systems.

Working with suppliers globally, hydrosense is breaking new ground in reducing the time required to obtain microbiology tests results, and to deliver innovative solutions designed for use at the sample point. Our quality policy is based on understanding customer expectations and striving to provide high quality services which meet customers’ requirements. To help achieve this, hydrosense’s management is committed to maintaining a management system to BS EN ISO 9001:2000 in order to maintain the high levels of quality and service offered to its customers whilst improving the efficiency and effectiveness of the business processes in delivering the required products and services to the customer.

The management system covers all of the activities of the company and provides for the planning of business processes, for their resourcing and implementation, and for the analysis of data gathered through monitoring and measuring the effectiveness of the business processes in delivering the required products to the customer.

We supplement the policy by setting business objectives for the continual improvement of business performance and enhancing customer satisfaction. Objectives are set by top management and reviewed at planned intervals. The fulfilment of policy and objectives requires the involvement and commitment of staff. To this end we provide and manage the resources necessary to deliver our objectives, and to provide a safe and suitable work environment for our employees.

We shall ensure that this policy and related objectives are communicated to all employees and will demonstrate senior management belief in it through our own personal commitment.